Privacy Policy
Last updated: October 2026
This Privacy Policy explains how The Larksworth Group (“we”, “us” or “our”) may collect, use and protect personal information in connection with the Idlewells Shopping Centre website at Idlewells.co.uk.
Information We Collect
We may collect personal information that you voluntarily provide to us, including your name, email address, telephone number and any information you provide when contacting us, making an enquiry, entering a competition, registering an interest in an event or otherwise communicating with us.
We may also collect certain technical information relating to your use of the website, such as your IP address, browser or device information and website usage information, including through cookies and similar technologies where permitted by law.
How We Use Your Information
We may use personal information where reasonably necessary to:
- respond to enquiries and communications;
- operate, administer, maintain and improve the website;
- administer events, competitions, promotions or other activities;
- provide information or marketing communications where permitted by law;
- understand how the website is used;
- protect the website, our systems, visitors and our legitimate business interests;
- prevent or investigate misuse, fraud or security issues;
- comply with legal or regulatory requirements; and
- establish, exercise or defend legal rights or claims.
We will process personal information only where we have an appropriate lawful basis. Depending on the circumstances, this may include consent, performance of a contract or steps taken at your request, compliance with a legal obligation, or our legitimate interests or those of a third party.
Sharing Information
We may disclose personal information where reasonably necessary to service providers, contractors, professional advisers, website and IT providers, marketing providers, managing agents, businesses involved in operating Idlewells Shopping Centre, public authorities or other third parties.
Where another organisation processes personal information on our behalf, appropriate arrangements will be used where required by applicable law.
We may also disclose information where required or permitted by law, in connection with legal proceedings, to protect our rights or those of others, or in connection with a sale, transfer, restructuring or other change relating to the shopping centre or relevant business.
We do not sell personal information to third parties.
Third-Party Websites and Services
The website may contain links to retailers, social media platforms and other third-party websites or services.
We do not control the privacy practices, security, availability or content of independent third-party websites or services. Your use of those services is subject to the relevant third party’s own terms and privacy policies.
Cookies and Similar Technologies
The website may use cookies and similar technologies for purposes such as operating the website, maintaining security, remembering preferences, measuring website usage and improving the website.
Where consent is required by applicable law, relevant technologies will be used subject to the consent choices made available to users.
Users can also control certain cookies through their browser settings. Disabling cookies may affect the operation or functionality of parts of the website.
Marketing
Where permitted by law, we may use contact information to provide news, information, promotions or other communications relating to Idlewells Shopping Centre.
Where consent is required, such communications will only be sent with the appropriate consent. You may opt out of marketing communications at any time by using any unsubscribe facility provided or by contacting us.
Data Retention
We retain personal information only for as long as we reasonably consider necessary for the purposes for which it was collected or subsequently processed, taking into account our operational requirements and any applicable legal, regulatory, accounting, dispute-resolution or reporting requirements.
Different information may therefore be retained for different periods.
Security
We take reasonable and appropriate measures intended to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.
However, no website, electronic communication or internet transmission can be guaranteed to be completely secure. While we take appropriate steps to protect personal information, we cannot guarantee the absolute security of information transmitted electronically.
International Processing
Some service providers used in connection with the website may process information outside the United Kingdom.
Where personal information is transferred internationally, we will take such measures as are required under applicable data protection law.
Your Rights
You may have rights in relation to your personal information under applicable UK data protection law, including rights to request access, correction or deletion of personal information and, in certain circumstances, to object to or restrict processing or request portability of your information.
These rights are subject to the conditions, limitations and exemptions provided by applicable law.
Where processing is based on consent, you may withdraw that consent at any time without affecting processing carried out lawfully before withdrawal.
Requests concerning personal information can be sent to info@idlewells.co.uk.
You also have the right to complain to the UK Information Commissioner’s Office if you are dissatisfied with the way your personal information has been handled.
Changes to this Policy
We may amend this Privacy Policy from time to time, including to reflect changes to our website, business practices or applicable legal or regulatory requirements.
The current version published on the website will apply from the date stated above.
Contact Us
For questions regarding this Privacy Policy or our handling of personal information, please contact:
The Larksworth Group
Email: info@idlewells.co.uk
Website: Idlewells.co.uk